Elements and Performance Criteria
- Clarify customer information requirements
- Follow search strategies
- Construct and follow appropriate search strategies to locate information using industry-current information sources and equipment
- Assist customers to develop own information-seeking skills and become independent learners
- Demonstrate use of industry-current information sources and equipment using language, and at a level and pace, appropriate to customers
- Advise customers on other access arrangements, including interlibrary loans and document delivery and supply services
- Inform customers of constraints regarding access to information or use of reference tools and equipment
- Source and provide information